AR/Collections Refund Request

AR/Collections Refund Request

A refund can only be issued if there is a valid credit on the student account. All refund requests are reviewed by HPU Business Office staff for eligibility. All requests are processed in the order they are received. Although standard non-peak estimates are provided below for each refund option, please note: PROCESSING TIMES WILL VARY based on the requested method of refund, peak and seasonal fluctuations where our offices experience significantly increased volume of student requests, and if any additional information is required. The credit on the account must be from funding that has cleared our bank, and was received by HPU at least 14 calendar days prior before our staff may process any refunds.

Check your myHPU eBill and campus email for notifications about your refund. Please add,, and to your trusted email address contacts list.

Paper Checks
- The default method of refund is a paper check.
- The check will be mailed to the student's mailing address on file with the University.
- Standard processing time is 10-14 business days during non-peak times for internal HPU processing and USPS mailing.
- It is the student's responsibility to ensure that mailing address is up-to-date. Failure to update mailing addresses will result in a delay of receiving your refund.

- The student must enroll in the eRefund program. The enrollment period is 7 calendar days.
- After the student is officially enrolled in the eRefund program, they will receive their refund within 10-14 business days.
- Learn more about eRefunds on our website:

International via Flywire
- You will be provided with terms and conditions, including additional charges and/or fees, if applicable, before proceeding with your request for an international refund. After the refund request form is submitted online, make sure to check your campus email for additional instructions from Flywire (required if you have not already set up your account with Flywire). Additional action by the student will be required in order to process this type of refund.
- All international refunds are assigned a non-standard refund processing fee. That fee will be determined at the time the refund is processed. Fees may vary for payments originally made through Flywire, and may be higher in comparison to original payments not made through Flywire.
- To avoid international processing fees, students may choose to establish a US bank account and then request a refund via eRefund (ACH/direct deposit) or a paper check. Many US banks offer fee-free checking accounts for students.
- International payment processing timelines may vary depending on the receiving country. Some refunds will take 2 business days, others may take several weeks. Please anticipate our standard processing time of at least 10-14 business days during non-peak times.
- Bank and international transfer fees may be incurred in addition to the fees assessed by Flywire.