Office of the Registrar - Customer Service Survey

The Office of the Registrar at HPU appreciates your feedback regarding your most recent experience with our team.

How did you most recently interact with the Registrar's Office?

How did you most recently interact with the Registrar's Office? In Person (at the Student Services Center) By Phone By Email Other Other

Please rate each of the following from 1 (Poor) to 5 (Excellent):
	1 (poor)	2	3	4	5 (excellent)	Don't know/did not experience
Promptness of response to your question/inquiry:	Promptness of response to your question/inquiry:1 (poor)	Promptness of response to your question/inquiry:2	Promptness of response to your question/inquiry:3	Promptness of response to your question/inquiry:4	Promptness of response to your question/inquiry:5 (excellent)	Promptness of response to your question/inquiry:Don't know/did not experience
Your satisfaction with our team in resolving your issue:	Your satisfaction with our team in resolving your issue:1 (poor)	Your satisfaction with our team in resolving your issue:2	Your satisfaction with our team in resolving your issue:3	Your satisfaction with our team in resolving your issue:4	Your satisfaction with our team in resolving your issue:5 (excellent)	Your satisfaction with our team in resolving your issue:Don't know/did not experience
The courteousness of the staff member:	The courteousness of the staff member:1 (poor)	The courteousness of the staff member:2	The courteousness of the staff member:3	The courteousness of the staff member:4	The courteousness of the staff member:5 (excellent)	The courteousness of the staff member:Don't know/did not experience
How clearly the information was communicated:	How clearly the information was communicated:1 (poor)	How clearly the information was communicated:2	How clearly the information was communicated:3	How clearly the information was communicated:4	How clearly the information was communicated:5 (excellent)	How clearly the information was communicated:Don't know/did not experience
The ability of the staff member to address your question correctly the first time:	The ability of the staff member to address your question correctly the first time:1 (poor)	The ability of the staff member to address your question correctly the first time:2	The ability of the staff member to address your question correctly the first time:3	The ability of the staff member to address your question correctly the first time:4	The ability of the staff member to address your question correctly the first time:5 (excellent)	The ability of the staff member to address your question correctly the first time:Don't know/did not experience

How would you prefer to communicate with the Office of the Registrar?

How would you prefer to communicate with the Office of the Registrar? In Person By Phone By Email Virtual Meeting (Teams / Zoom) Text Other Other
Optional: For follow-up purposes (kudos or training opportunities), please provide the name of the staff member that you interacted with.
Optional: Please provide any additional feedback, comments, or suggestions.
Thank you for your feedback! Please email us at registrar@hpu.edu if you have follow-up questions about your most recent experience with our office.