Refund Request Form

Refund Request Form

A refund can only be issued if there is a valid credit on the student account. All refund requests are manually reviewed by HPU Business Office staff for eligibility. All requests are processed in the order they are received. Processing times will vary based on the requested method of refund and if any additional information is required.

Check your campus email for notifications about your refund. Please add ar@hpu.edu, businessoffice@hpu.edu, and gfa@hpu.edu to your trusted email address contacts list.

eRefunds
- The student must enroll in the eRefund program. That enrollment period is 7 calendar days.
- After the student is officially enrolled in the eRefund program, they will receive their refund within 3-5 business days.
- Learn more about eRefunds on our website: https://hpu.edu/refunds.

Paper Checks
- The default method of refund is a paper check.
- The check will be mailed to the student's mailing address on file with the University.
- Processing time is 7-14 business days. This allows for internal HPU processing and USPS mailing.
- It is the student's responsibility to ensure that mailing address is up-to-date. Failure to update mailing addresses will result in a delay of receiving your refund.

International via Flywire
- After you submit your form, make sure to check your campus email for additional instructions from ar@hpu.edu. Additional action by the student will be required in order to process this type of refund.
- All international refunds are assigned a non-standard refund processing fee. That fee will be determined at the time the refund is processed.
- This timeline may vary depending on the receiving country. Some refunds will take 2 days, others will take 2 weeks or longer.